Contact us
A real person reads this address.
We aim to reply within a few days. There is no phone line and no live chat.
Some things are faster to do yourself
- Stuck behind a block? We cannot open it for you. Only your partner's key or one of your emergency unlocks will, and that is the point of the app.
- Deleting your account: Account, then Delete account, in the app. The deletion page explains what goes and what stays.
- Cancelling a subscription: Google Play sells it, not us. Open the Play Store, then Subscriptions.
Reporting a bug
Tell us your phone model, your Android version, and what you were doing when it went wrong. That is usually enough for us to find it.
Privacy and your data
For a copy of your data, a correction, or anything else under UK GDPR, email the same address with "Data request" in the subject. We will respond within one month. What we hold and why is set out in the Privacy Policy.
Security
If you have found a security problem, email us with "Security" in the subject and please give us a chance to fix it before you publish it. We will take it seriously and we will credit you if you would like us to.